Last Updated: August 31, 2018
I. Information We Collect
A. Information you provide
B. Information provided by others
C. Information you expressly authorize us to collect
D.Automatically collected information
II. How We Use Information
III. How We Share Information
IV. Your Choices Regarding the Sharing of your Information
V. Your Communication Choices
VI. Changing or Removing your Information and Closing your Account
VII. Collection of Information from Children
VIII. How We Protect Information
IX. Links to other Websites
XI. Your California Privacy Rights
XII. Contact Us
Information We Collect
How we collect and store information depends on the Services you use and the activities in which you participate. You can use some of the Site and Services without providing any information other than that automatically collected as described below.
Visitors who access and browse the Site without registering are "Site Visitors." In order to utilize some of the Services offered by Kneebu LLC, you must register with Kneebu LLC. All users who register with Kneebu LLC are “Users” or “Providers”.
You agree that certain information collected on the Site, including but not limited to date time stamp of registration and IP addresses may be saved and/or stored by us.
Information you provide
Regardless of whether you are a Site Visitor, a User or Provider, all information that you provide to us when registering, posting a service, posting a profile, communicating through the Site, discussing service options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email, postal mail or otherwise, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or
others. You may provide us with information in various ways, including:
When you register directly through Kneebu LLC, we will collect and store the information that you provide to us on our online registration forms. This may include, among other information, your:
If you register for a Service that requires you to pay a fee, Kneebu LLC will also collect your payment method details, such as account number, expiration date, and security code, as well as your billing address, for payment purposes and your birthday, if not previously provided.
When posting a service request
If you are a User, we collect and store all of the additional information that you provide to us on your service request posting. This may include, among other information:
the type of services you are looking for, location, requirements for a Provider (i.e. certification or licenses)
pictures you choose to provide
any other information you choose to include in your service posting
When posting a profile
If you are a Provider, we collect and store all of the additional information that you provide to us in your profile. This may include, among other information:
Information provided by others
By Site Visitors, Users and others
Kneebu LLC also captures and collects information that Site Visitors, Users, Providers and others provide about one another. For example, Providers may invite Site Visitors, Users, Providers, or others to rate and indicate their relationship to the parties on the Site. Additionally, certain Users may post reviews about individual Providers. Kneebu LLC captures and stores all information it receives from Site Visitors, Users, Providers and others about other Users, Providers and Site Visitors.
By third parties to verify your information and representations
By third parties that perform background checks
By Facebook if you connect to Kneebu LLC through Facebook
By service providers you use in connection with our Services
If you engage a Provider through Kneebu LLC, that Provider may provide us with information about you, such as information relating to your transactions with the Provider.
By other sources
Information you expressly authorize us to collect
We may from time to time request permission to collect certain information from or about you. For example, if you use a Kneebu LLC mobile application, we may request permission to access information about the contacts listed in your mobile device phone book when you initiate an address book search for friends who have downloaded the application. We may also request permission to access and store your location (e.g., your precise GPS-based functionality on the mobile devices used to access the Site and Services). If you grant your permission, we will access and/or store such information unless you subsequently opt out by adjusting the settings in your mobile device. See your device manufacturer's instructions for further details.
Automatically collected information
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Site and Services as described in this section below.
Log files, IP addresses and information about your computer and mobile device
When you visit the Site, Kneebu LLC receives the internet protocol ("IP") address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. If you are using a mobile device, Kneebu LLC may also receive unique device identifiers and other information about your mobile or other device(s), and mobile operating system. We may correlate this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Site and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed (including ads viewed) and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.
Cookies and other technologies
Online analytics and advertising
When you visit our Site or open one of our emails, we may allow authorized third parties, such as ad servers, ad agencies, ad exchanges, ad technology vendors, and research firms, to place or recognize a unique cookie, pixel, and/or similar technologies on your browser in order to provide you relevant Kneebu LLC advertisements as you surf the Internet. These advertisements may be targeted to you based on information these authorized third parties know or infer about you and include in the cookies placed on your browser, and/or on information about your Internet browsing activities gathered through your browser. If you prefer not to receive these online behavioral advertisements, you may opt-out. In order for the opt-out to work, your browser must be set to accept third party cookies. Furthermore, if you buy a new computer or mobile device, change web browsers or delete the opt-out cookie, you will need to perform the opt-out task again. Please note that if you opt-out you may continue to receive Kneebu LLC advertisements as you surf the Internet, including contextual ads based on the content on a webpage you are visiting. However, these advertisements will not be displayed based on information contained in, or collected by, cookies or other technologies placed on your browser when you visit our Site or open our emails.
We also use Google Analytics to measure Site usage and improve our visitor experience. The relevant data is provided to us by Google in the aggregate (i.e., individual users are not identified) and allows us to better understand our Site audience. The Google Analytics features implemented by us allow us (i) to evaluate and generate reports on certain demographic, behavioral, and interest metrics of users collected by Google, and (ii) to create advertising remarketing audiences and campaigns based on such metrics, which may be segmented into aggregated groups.
Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://www.google.com/settings/ads.
Social media features and widgets
How We Use Information
In general, the information we collect is used (1) to improve our Services and enhance your experience with Kneebu LLC, (2) to enable us to provide a safer community for all of our Users and Providers, and (3) to help us communicate with you. For example, we may use your information to:
1. register and service your account;
2. include in User service request and Provider profiles;
3. contact you in response to questions and solicit feedback and input from you;
4. notify you about new features of the Services, special events, or products, services, and special offers, or other information that we believe will be of interest to you via email, SMS messages, or other media or networks;
5. administer sweepstakes and contests;
6. enable Users and Providers to search based on the information the other has made available on the Site, and the information others have provided about them;
7. connect Users with Providers that appear to meet their needs and preferences;
8. enable Users to search for, find, interact, connect and share information with other Users they may have an interest in interacting with;
9. enable Users who connect to Kneebu LLC through Facebook to see which of their Facebook friends who have connected to Kneebu LLC through Facebook are Users or friends with other Users who have connected to Kneebu LLC through Facebook;
11. perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Services;
12. generate and review reports and data about our user base and usage patterns, including to improve the content and features of the Services or develop new Services;
13. otherwise help protect the safety and integrity of the Site and Kneebu LLC Users and Providers; and
14. personalize promotional messages or content on the Site, via email or other ads on Kneebu LLC or third party sites.
How We Share Information
In addition to using the information collected by Kneebu LLC for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using our Site or our Services, you agree to allow us to share the information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.
A. With All Site Visitors and Users
If you are a User or a Provider, in order to increase your chances of finding the service you need, we share with Site Visitors and Users the information that is included in your posting or profile, aside from your contact information, as well as the following registration information, which we may include in your posting or profile: your first name, first initial of your last name, city, state, profile picture, your gender and your age. With certain exceptions, you choose how much detail you want to include in either your posting or your profile. We may also share on your profile or posting any company reviews you have posted on our Site, whether you have connected to Kneebu LLC through Facebook, and any connections you have with other Kneebu LLC Users, including the nature of those connections. If you are a Provider and have elected to verify certain information with Kneebu LLC or to have a background check performed, we may also disclose that information in your profile as a User in addition to
your response rate and any payment or payroll preferences you have indicated.
If you post information in a Kneebu LLC online group forum and/or blogs that information may be viewed by any Site Visitor, User, or Provider who accesses the forum.
We may display personal testimonials of Users and other endorsements on our Site or in other marketing materials. These testimonials or endorsements may include information such as the User's first name, first initial of last name, city and state. With a User's consent, we may include their full name.
B. With other Users and corporate providers
In addition to the information that is provided to all Users and Site Visitors, Provider reviews and references are made available to certain Users. If you are a Provider, your phone number shall be visible to Users. In addition, your approximate location is made available to certain Users and Site Visitors unless you elect to keep that information confidential.
If you are a User or a Provider, you will appear in search result listings if you match the search criteria used by a Provider or User, as applicable. Similarly, you may appear in emails sent to Providers or Users in your area. In addition, if you are a User and you view the profile of certain Providers, those Providers will be able to see that you have viewed their profiles.
If you are a Provider, your Kneebu LLC online status will be made available to other Users.
If you connect to Kneebu LLC through Facebook, we may allow any of your Facebook friends who have connected to Kneebu LLC through Facebook to see that you are a User. In addition, other Users who have connected to Kneebu LLC through Facebook will be able to see if you are friends with any of their Facebook friends or if you share certain affinities or interests with them.
If you fill out a form to request information from a specific corporate Provider, the contact information you submit on a form for the Provider will be forwarded to that provider. Similarly, if you call a corporate Provider directly or click to a corporate Provider's site from the Kneebu LLC site, any information you provide over the phone or on the provider's site will be provided by you directly to the Provider.
If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Users with whom we believe you have corresponded.
C. With vendors/service providers
We also share information with vendors with whom we have a contractual relationship and who perform services for Kneebu LLC including, without limitation, vendors who provide email, demographic information, or geo-location information services, vendors who perform background checks or Preliminary Membership Screens, vendors who process or accept credit card payments, vendors who run classified advertising businesses, vendors who send SMS messages to Users' mobile phone numbers, vendors who provide services that enable us and other third parties to detect and prevent fraud, in each case to the extent applicable. In certain cases (such as for vendors who help facilitate our online communication services or provide fraud detection and prevention services), the information we share may include the contents of written messages you send through our online communication platforms.
D. With listings in and through Google and other public search engines, social media sites (e.g. Facebook, Google+), and on other third party website
In an effort to further facilitate the ability of Users or Providers to find services, selected information contained in User postings and Provider profiles, which may include photo, first name, first initial of last name, city, state, and Provider description, may also be shared with third party search engines, social media sites, and other third party websites or vendors who run classified advertising and other businesses, and thus may be listed in third party web site search results and on third party websites, which would make that information available to the public and allow them to link to your Kneebu LLC posting. Users can opt-out of this sharing by adjusting their account settings. If you post information in a Kneebu LLC online group forum your content, including your name as the contributor, may be displayed in third party search engine results and available to the public.
E. With Facebook if you connect to Kneebu LLC through Facebook
If you connect to Kneebu LLC through Facebook's API, you may elect to post certain of your activities on Kneebu LLC back to your Facebook account. You will decide whether or not to share those Kneebu LLC activities back to your Facebook account.
F. With third parties to send you direct mail from other companies
We may share certain of your information, such as your name, postal address and other information we know about you such as your age, presence of children, and the type of service you are looking for, to third parties in the business of facilitating communications, such as direct mail brokers, to enable them to send you mail advertisements from companies whose products we believe may be of interest to you. We do share email addresses for this purpose. If you do not want to receive these advertisements and prefer that we do not share your information with these third party communication facilitators for that purpose, you may opt-out by adjusting your account settings.
G. As required by law or for reasons of safety
H. With Your Consent
We also may share your information with a third party if you consent to the sharing.
I. Background Checks
Kneebu LLC may provide various background check services from consumer reporting agencies. If you authorize a background check to be run on you, the results of the check will be shared directly with the Kneebu LLC. You acknowledge that sensitive material may be included in your background check, and that you are responsible for providing us with correct information.
All background checks may require payment of a separate fee by the Service Provider who is initiating the background check request and are subject to the consent of the Provider on whom the check is being performed.
J. Business transactions
Your Choices Regarding the Sharing of your Personal Information
Users have control over what optional information they choose to share with us when utilizing our Services (such as pictures, certain details in a description or profile, etc.).
Users of a Kneebu LLC mobile application, who have given Kneebu LLC permission to access certain information from their mobile device such as their location or contacts, may subsequently opt out of that information sharing by adjusting the settings in their mobile device.
Your Communication Choices
By becoming a User, you are consenting to receive certain email communications and texts messages from us, such as special offers, tips and advice, notifications of Providers in your area, customer surveys and administrative notices.
You may also opt-out of receiving unsolicited marketing calls from us regarding your Kneebu LLC account by adjusting your settings in your account settings from your phone or email provider.
If you are a User, certain Providers may initiate contact with you directly using the messaging features of the Kneebu LLC Site.
Changing or Removing your Personal Information and Closing your Account
You can update certain of your information by logging into your account and accessing your account settings. If you would like to remove some of the information you have posted on the Site, such as information you posted in profiles and you may do so by editing or deleting that item in your My Profile area. To request removal of other information you have voluntarily posted on our Site, such as information you may have posted in online group forums, contact info@Kneebu.com. In some cases, we may not be able to reasonably accommodate your request to remove your information, in which case we will let you know if we are unable to do so and why.
If you no longer wish to participate in our Services, you may contact email@example.com.
If you close your Kneebu LLC account, we will remove your name and other contact and identifiable information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law. Kneebu LLC may also retain and use your information if necessary to provide the Services to other Users. For example, just as an email you may send to another person through an email service provider resides in that person's inbox even after you delete it from your sent files or close your account, emails you send through Kneebu LLC to other Users, as well as your contributions to Kneebu LLC groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. Kneebu LLC disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information, or any obligation not to delete the information. Kneebu LLC does not control when search engines update their search index or cache, which may contain certain profiles or other information that have since been removed from Kneebu LLC's Site.
Collection of Information from Children
Kneebu LLC's Site and Services are not intended for individuals under the age of 18. Moreover, if we become aware that we have collected personal information (as defined by the Children's Online Privacy Protection Act) from children under the age of 13, we will take reasonable steps to delete it as soon as practicable.
How We Protect Information
We have implemented a variety of administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of your information. These safeguards vary based on the sensitivity of information that we collect, process, and store and the current state of technology.
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot guarantee that
Links to Other Websites
Your California Privacy Rights